Additional Information
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      2. Frequently Asked Questions
      3. Additional Information

      Parent-Child Relationships

      Questions about sharing pricing and labor information between systems.

      What is a Parent-child Relationship?

      • Parent-child relationships allow information to be copied from a primary site (Parent) to secondary sites (Child).

      How do I set up a Parent-child relationship?

      • Insignia Group Customer Success will work with our pricing department to program your request to your linked sites.

      How do I request a relationship?

      • The administrator of the parent site submits the request via email.
      • If a different administrator is on the child site, they submit their approval via email.

      What should I include with the request?

      • The name and location of the parent.
      • The name and location of each child.
      • The areas the parent controls.
      • Will this be ongoing, or is it a one-time update?

      What areas are available for the relationship?

      • Hidden Accessories (Coming Soon)
      • Featured Accessories (Coming Soon)
      • Adjusted Accessories
        Note: per accessory or bulk updates.
        • Pricing
        • Labor Times
        • Labor Rates
          Note: These rates are separate from the Catalog Settings.

          Do you test the functionality before it is live?

          • Yes, we test the functionality before we release it live in your systems.

          Am I notified as it moves through the process?

          • Yes. We will let you know the progress.

          How often is this updated?

          • Ongoing changes are updated every Tuesday and Thursday night.

          What else do you think I should know before activating this option?

          • Accessory Builder
            • The child location will have zero control over any copied Accessory Builder parts. 
            • Even though they will be visible on the system as accessories, the child location will not be able to see them in the Accessory Builder.
          • Pricing/Labor
            • The parent location will control the pricing/labor per accessory. 
            • Any adjustments to pricing/labor per accessory the child location tries to make will reset when the transfer occurs.
            • We cannot copy the Catalog Settings, which must be updated separately for each location.
          • Brands
            • Brands are activated individually in Catalog Settings on each site to receive transferred information.