Common questions regarding the Vehicle Builder (Configurator)
Why is my vehicle not available on the builder?
- We may still need to receive information on the model.
- The 3D model is not available yet.
- Contact the Customer Care team with the missing model.
Why can't I see an accessory on the vehicle?
- We strive to visualize every exterior accessory that can help influence a buying decision.
- Interior accessories are not part of the tool. Data shows that the effort in producing an interior view adds little to accessory sales.
- We add new accessories every day. In all likelihood, when the vehicle became available, that accessory was not in the portfolio.
- Contact the Customer Care team with the missing accessory.
What if my customer wants to see the red car after searching for accessories?
- Select Start Over to update the vehicle and accessories shown.
Note: Our data shows that accessories are presented 99% of the time after deciding on a vehicle. At that point, the buyer knows what color they are purchasing.
Why do we only see the vehicle from three views?
- Three views are adequate for visualizing the vehicle and the accessories.
What else do you think I should know about the vehicle builder?
- We launch or update new vehicles every week. We have a builder for 85-88% of Year Make Model combos. It is the deepest coverage in the industry worldwide.