Common questions from Jaguar Landrover Retailers.
How do Jaguar LandRover retailers access the system?
- The SSO manager must add the Vehicle Personalization System tile to SSO access.
- The tile will be located in the Aftersales group.
- The retailer employees log in through SSO on your internal portal.
What do I do if I need help finding the Vehicle Personalization System tile?
- If you don't see this tile, contact your local User Admin or Dealer Systems Support Group at 800-392- 9090 to add it to their SSO profile. The email address is jlrdssg@jaguarlandrover.com
How do I update permissions for my employees?
- The SSO settings determine employee permissions. Please read the SSO mapping article for more information on how SSO maps to the accessory system.
Why can't I provide a username and password to my customers to shop from home?
- Jaguar LandRover North America requires SSO to log into the system.
- Customers do not have SSO access and can not log into the system to shop from home.
What do we do if we find a potential error in the information?
- Notify your Parts Manager if there are concerns.
- The Parts Manager checks the information and escalates the issue to Insignia Group.
- Insignia Group expedites the concern to Jaguar LandRover North America.
- We will let you know the progress.
What additional information should I know?
- Verify the number of items in the shopping cart.
- Update accessories such as wheels and body side moldings in the cart to include items for both sides of the vehicle.
- If you have questions, please don't hesitate to get in touch with Customer Success.